Integrity

Integrity is one of the core values of VerifAvia and an essential criteria for the delivery of independent assurance.

Impartiality statement

Safeguarding the impartiality and independence of services delivered by VerifAvia is key to protecting the reputation of the company and the credibility of its services.

To achieve our vision and safeguard our independence, VerifAvia implemented an Assurance Management System that aims to ensure that:

We identify and control the risks associated with the delivery of services, and those related to specific client projects
We identify and mitigate any conflicts of interest between VerifAvia, its employees or subcontractors and the clients to whom we provide assurance services
We provide our clients with a written assurance opinion which is recognised and accepted for the relevant regulatory and/or trading schemes
We work in partnership with each of our clients in order to provide them with the information and services that meet their needs and expectations
We use a uniform and consistent approach, across all our audit teams, to the delivery of services
We continuously improve the quality of our operations, and management control systems, to meet client, regulator and stakeholder expectations

Complaints and Appeals

VerifAvia has procedures in place to manage, evaluate, take necessary corrective actions and make decisions on complaints and appeals. VerifAvia makes publicly available a description of the complaints–handling and appeals-handling procedures upon request. Please contact us to learn how to file a complaint or an appeal.