> About Us
> Our values

Our values

We always strive to work as efficiently as possible while maintaining the highest degree of data accuracy and the highest level of customer service. 

Integrity is also one of the core values of VERIFAVIA and an essential criteria for the delivery of independent assurance.


Mission statement

VERIFAVIA provides flexibleefficient and competitive verification services of greenhouse gas emissions for airlines, business jets, airports, ports and ships :
  • Flexible: we offer a personal, customized and hassle-free service
  • Efficient: we focus on the key areas to speed up the verification process
  • Competitive: we have low overhead costs so we can offer competitive rates

Impartiality statement

Safeguarding the impartiality and independence of services delivered by VERIFAVIA is key to protecting the reputation of the company and the credibility of its services.

To achieve our vision and safeguard our independence, VERIFAVIA implemented an Assurance Management System that aims to ensure that:
  • We identify and control the risks associated with the delivery of services, and those related to specific client projects
  • We identify and mitigate any conflicts of interest between Verifavia, its staff and the clients to whom we provide verification services
  • We provide our clients with a written verification opinion which is recognised and accepted for the relevant regulatory and/or trading schemes
  • We work in partnership with each of our clients in order to provide them with the information and services that meet their needs and expectations
  • We use a uniform and consistent approach, across all our audit teams, to the delivery of services
  • We continuously improve the quality of our operations and management control systems, to meet clients, regulators and stakeholders expectations
VERIFAVIA does not offer consultancy servies or technical assistance to operators.

Complaints & Appeals

VERIFAVIA is committed to maintaining the highest standards of service and integrity in its operations. In line with ISO 17029:2019, we have established a transparent and systematic process for managing, evaluating, taking necessary corrective actions, and making informed decisions on complaints and appeals. This ensures all concerns are addressed promptly and fairly, adhering to the principles of impartiality and confidentiality.
Our complaints and appeals process is designed to be accessible and straightforward, ensuring stakeholders can easily navigate through the necessary steps. Here’s a brief overview:
  1. Submission: Stakeholders wishing to file a complaint and/or an appeal are encouraged to reach out to VERIFAVIA via our quality department (quality@verifavia.com) who will direct inquiries to relevant contact points for prompt attention.
  2. Acknowledgment: Upon receipt, each complaint and/or appeal is acknowledged and recorded in our system for further action.
  3. Evaluation: Each case (complaint and/or appeal) undergoes a thorough evaluation to ascertain its legitimacy and determine the extent of the investigation needed, adhering to the methodical approach prescribed by ISO 17029:2019.
  4. Investigation: An in-depth investigation is undertaken, incorporating all pertinent information and evidence to ensure a comprehensive understanding of the issue at hand.
  5. Decision Making: : Decisions are made based on the insights gained from the investigation. VERIFAVIA then undertakes suitable corrective actions and communicates the resolution to the involved party. This decision is communicated to the complainant or appellant.
  6. Iteration: We engage in continuous dialogue with the complainant or appellant until a mutual resolution is reached, ensuring all parties are satisfied with the outcome.
  7. Closure: Following the decision and mutual agreement, the case is formally closed. We welcome feedback at this stage to foster ongoing improvement in our processes.
Contact us directly in case of questions or concerns. We are committed to ensuring that all complaints and appeals are handled in a manner that is fair, efficient, and in accordance with the best practices outlined in ISO 17029:2019.